How to request deletion
- Email support@bessnetjamaica.com with the subject Data deletion request.
- Include the name and telephone number associated with the account. Do not send a password, one-time code or full payment-card number.
- Complete the identity-verification step we provide. This protects customer accounts from unauthorized deletion requests.
- We will confirm the request and explain what was deleted, anonymized or legally retained.
What the request covers
A verified request may cover WhatsApp support messages and attachments, CRM contact information, support tickets and related messaging records controlled by Bessnet. Deleting a WhatsApp chat from your device does not by itself delete Bessnet's support records.
Records we may retain
We may retain limited information when required for billing, accounting, fraud prevention, security, legal claims, regulatory duties or proof that a deletion request was completed. Retained records remain protected and are not used for unrelated purposes.
Third-party data
This process covers information controlled by Bessnet. To delete information controlled by Meta or WhatsApp, use the privacy and account controls provided by those services.
Contact
Contact support@bessnetjamaica.com for help with a request.